The owner of the online store BALTICFOOTEXPERT.COM (hereinafter referred to as the online store) is BALTIC FOOTEXPERT OÜ (registrikood 14935450), address Torni 8-12, 74810 Kiiu, Eesti.

VALIDITY OG CONTRACT OF SALE, PRODUCT AND PRICE INFOMATION:

The conditions of sale apply to purchases of goods from the online store.

The prices of the products sold in the online store are indicated next to the products. 

A fee for shipping is not added to the price.

We accept payments in euros.

HOW TO MAKE A PURCHASE:

• Choose a product,
• Indicate number of items,
• Put the item to your shopping cart, 
• Place your order, pressing,
• Fill out the form, indicating: e-mail, name, surname, street, house and apartment number, postcode, city, telephone number and select country (Select country)
• Indicate the name of the post terminal Smartpost/ Omniva or indicate that you want to pick up the goods on your own.
• Go to checkout and select a Payment Method.
• Before confirming the payment, one needs to read the Terms of sale and Data processing terms, and confirm one’s agreement to those terms.
• A confirmation of payment and purchase will be sent to your e-mail, IMPORTANT: the confirmation may arrive in the SPAM folder!
• We will send you the goods within 1-2 business days after the payment, as well as a confirmation of goods’ shipping to your e-mail.
• We will keep you informed if for some reason the shipment of your order is delayed.

DELIVERY:

We deliver by SMARTPOST, OMNIVA, to the address of the parcel terminal that you specified. Shipping charges are added at checkout. Free shipping if the order is placed:

• For 75 Euro and more with delivery address in Estonia
• For 150 Euro and more with delivery address in Finland, Latvia, Lithuania

The goods are shipped to the following countries: Republic of Estonia, Latvia, Lithuania, Finland.

Shipping costs are borne by the buyer and the corresponding price information is displayed next to the shipping method.

Delivery partners are Omniva and Smartpost. The goods are delivered to the customer via a suitable parcel machine or by courier.

Shipments within Estonia generally reach the destination specified by the buyer within 3-7 working days from the entry into force of the sales contract. Delivery outside Estonia takes up to 30 calendar days.

In exceptional cases, the right to deliver the goods within 45 calendar days shall apply.

TERMS OF PRODUCT RETURN:

After receiving the order, the purchaser has the right to withdraw from the contract entered into\nwith the e-store within 14 days. 

Depending on the product, the purchaser may not necessarily have the right of withdrawal; in such a case the corresponding products and services must be listed and they must comply with the conditions provided for in subsection 53(4) in the Law of Obligations Act.

The right of withdrawal does not apply if the purchaser is a legal person. To exercise the 14-day right of withdrawal, you must not use the ordered goods in any way other than is necessary to ensure the nature, characteristics and functioning of the goods in the same way you would be allowed to test the goods in an actual store.

If the goods have been used for any purpose other than is necessary to ensure the nature, characteristics and functioning of the goods, or if there are any signs of use or wear and tear, the online store has the right to lower the amount returned in accordance with the decrease in the value of the goods.

To return the goods, you must submit a declaration of withdrawal (the form for which can be found here: declaration of withdrawal) to the e-mail address info@balticfootexpert.com within 14 days of receiving the goods. The purchaser shall bear the cost of returning the goods, except in cases where the reason for the return lies in the fact that a refundable product does not comply with the order (e.g. a wrong or defective product).

The purchaser must return the goods within 14 days of the submission of the declaration of withdrawal or submit evidence that they handed over the goods to the carrier within the aforementioned period.

Upon receiving the returned goods, the online store shall return to the purchaser, immediately but no later than after 14 days, all of the payments received from the purchaser based on the contract. The online store has the right to refuse to make the refund until the goods being returned are received or until the buyer has provided proof of returning the products, whichever occurs first. If the buyer has clearly chosen a different form of shipment than the cheapest usual form of shipment offered by the online store, the store is not required to compensate the cost exceeding the usual shipping cost.

The online store has the right to withdraw from the sale and demand that the goods be returned by the purchaser if the marked price of the goods in the online store is significantly lower than the market price of the goods due to an error.

DEFECTIVE GOODS:

The online store is responsible for the non-compliance of goods sold to a purchaser with the terms and conditions of the contract or for deficiencies which already existed at the time of delivery and which occur within two years of delivering the goods to the purchaser. Within the first six months of delivery it is assumed that the defect was present at the time of delivery. It is the online store´s responsibility to prove otherwise.

The purchaser has the right to turn to the online store within two months of the occurrence of a defect by e-mailing proessen info@balticfootexpert.com or calling +4794139799. The online store is not liable for any defects arising after delivering the goods to the purchaser. If goods bought from the online store have defects for which the online store is responsible, the online store will repair or replace the defective goods. If the goods cannot be repaired or replaced, the online store shall return to the purchaser all of the payments involved in the contract of sale.

The online store will respond to the consumer´s complaint in written form or in a form that enables written reproduction within 15 days.

SETTLEMNT OF DISPUTES

All complaints made by a purchaser about the online store must be e-mailed to info@balticfootexpert.com or submitted by calling +474139799. If the purchaser and the online store are not able to settle the dispute by agreement, the purchaser may contact the Consumer Dispute Committee. You can review the procedural rules and submit a complaint here. 

The Consumer Dispute Committee is competent to resolve disputes arising from a contract between a purchaser and the online store. Resolution of disputes by the Consumer Dispute Committee is free of charge for the purchaser. A purchaser may also turn to the dispute resolution bodies of the European Union.